Return and Refund Policy
📦 Return Costs
| Return Reason | Return Cost |
|---|---|
| Defective Product | No cost (covered by company) |
| Customer Remorse (Change of Mind) | Customer covers return shipping cost |
🔄 Return & Refund Conditions
| Condition | Details |
|---|---|
| Change of Mind | Return within 30 days, product must be unused and in original packaging. |
| Defective Product | Contact customer service immediately, company covers return shipping and offers replacement or refund. |
| Damaged Product | Report within 48 hours with photos, company assesses damage and covers return cost if necessary. |
| Incorrect Product Received | Contact customer service, company covers return shipping and sends correct product. |
| Product Never Arrived | Contact customer service, investigation initiated, full refund or replacement if lost. |
| Order Cancellation | Can be canceled before shipping. If shipped, follow return procedure. |
⛔ Exceptions to the Return Policy
| Non-Returnable Items |
|---|
| Custom or personalized items |
| Hygiene products (e.g., socks, underwear) unless unopened and unused |
⏳ Return Processing Timelines
| Process | Details |
|---|---|
| Return Window | Returns must be reported and shipped within 14 days of receiving the product. |
| Return Processing | Inspection and refund processing within 7 business days. |
| Refund Conditions | Refund approved if product is undamaged, unused, and in original packaging. |
| Refund Period | Up to 7 business days to process the refund after approval. |
| Refund Methods | Refunds issued to the original payment method used at purchase. |
📍 Return Address
Send all returns to:
Hodge Ecom LTD
18727 Kenswick Dr, Humble, TX 77338, United States
🚚 Shipping & Legal Rights
Shipping Method: DHL + Track & Trace
Restocking Fees: $0
This policy does not affect any applicable legal rights.
❓ Questions?
Visit our FAQ Page or contact our Contact.
📞 Contact Information
| Category | Details |
|---|---|
| Company Name | HODGE ECOM LTD |
| Address | 85 Great Portland Street, London, England, W1W 7LT |
| returns@sportycomfy.com | |
| Phone | +1 (484) 445 8167 |
| Company Number | 16113283 |
| Customer Service Hours | Monday to Friday, 9:00 AM – 5:00 PM |